Frequently Asked Questions
Everything you need to know about shopping for your little ones at Clementine Kids.
What is the typical shipping time for orders?
We process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How do I know which size to buy for my child?
Each product page features a detailed size guide with measurements in inches and centimeters. We recommend sizing up if your child is between sizes to ensure a comfortable fit.
Are your fabrics safe for sensitive skin?
Yes, we prioritize high-quality, breathable materials like organic cotton and bamboo blends that are gentle on delicate skin and free from harsh chemicals.
Do you offer gift wrapping services?
Absolutely! You can select our 'Gift Wrap' option at checkout, which includes a premium Clementine Kids box and a personalized handwritten note.
How should I care for my Clementine Kids garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low or laying flat to dry.